Quyền riêng tư của bạn
Your healing journey is your own. Under the Digital Personal Data Protection Act, 2023 (and equivalent protections in other jurisdictions), you can access, export, correct, or delete the personal data Healogy.ai holds about you. Use the controls below to submit a request — we respond within the statutory SLA.
Data Subject Rights
Scope & limits
- We respond to verified requests within the statutory SLA. We may ask you to confirm ownership of the email on file before acting on a sensitive request.
- Some records are retained where retention is legally required — including tax and financial records (5 years under Australian tax law), billing and transaction records (3 years), security and fraud logs (12 months), and grievance correspondence (3 years). See Terms of Service §10 for the full retention windows.
- Deletion you start in Settings, under Privacy, enters a 30-day grace period. Sign in before it ends to cancel; after it, your data is permanently erased except the categories above. A deletion request sent with the form below is reviewed first, and nothing is deleted until then.
- Data exports are delivered in a machine-readable format — a ZIP archive containing a structured JSON file (
export.json) plus a plain-language PDF summary — over a secure download link that is available for 7 days. Your care-record and wearable health data are decrypted in the export only for you. See the Privacy Policy for details. - For CCPA-governed users, the “Do Not Sell or Share My Personal Information” control is available from the cookie preference centre in the site footer.
Nếu bạn ở Ấn Độ
Liên hệ về quyền riêng tư và khiếu nại
Theo yêu cầu của Đạo luật DPDP, 2023 và Quy tắc Công nghệ Thông tin (Hướng dẫn dành cho Bên trung gian), 2021, Cán bộ Khiếu nại của chúng tôi phụ trách các thắc mắc về quyền riêng tư và bảo vệ dữ liệu là:
Chức danh: Cán bộ Bảo vệ Dữ liệu
Email: privacy@healogy.ai
SLA phản hồi: Chúng tôi xác nhận khiếu nại trong vòng 48 giờ và giải quyết trong vòng 30 ngày kể từ khi nhận được.