お客様のプライバシーの権利
Your healing journey is your own. Under the Digital Personal Data Protection Act, 2023 (and equivalent protections in other jurisdictions), you can access, export, correct, or delete the personal data Healogy.ai holds about you. Use the controls below to submit a request — we respond within the statutory SLA.
Data Subject Rights
Scope & limits
- We respond to verified requests within the statutory SLA. We may ask you to confirm ownership of the email on file before acting on a sensitive request.
- Some records are retained where retention is legally required — including tax and financial records (5 years under Australian tax law), billing and transaction records (3 years), security and fraud logs (12 months), and grievance correspondence (3 years). See Terms of Service §10 for the full retention windows.
- Deletion you start in Settings, under Privacy, enters a 30-day grace period. Sign in before it ends to cancel; after it, your data is permanently erased except the categories above. A deletion request sent with the form below is reviewed first, and nothing is deleted until then.
- Data exports are delivered in a machine-readable format — a ZIP archive containing a structured JSON file (
export.json) plus a plain-language PDF summary — over a secure download link that is available for 7 days. Your care-record and wearable health data are decrypted in the export only for you. See the Privacy Policy for details. - For CCPA-governed users, the “Do Not Sell or Share My Personal Information” control is available from the cookie preference centre in the site footer.
インドにお住まいの方へ
プライバシーおよび苦情の連絡先
DPDP Act, 2023 および Information Technology (Intermediary Guidelines) Rules, 2021 に基づき、プライバシーおよびデータ保護に関するお問い合わせを担当する当社の苦情処理責任者は次のとおりです：
役職： データ保護責任者
Email: privacy@healogy.ai
対応SLA： 苦情は48時間以内に受領を確認し、受領から30日以内に解決します。