Help center

On the sign-in page choose Forgot password, then follow the email we send you.

Cancellation refunds follow our refund policy. For anything else, open a support ticket and include the date and amount of the payment.

A refund for a cancelled booking goes to your Healogy.ai wallet straight away, not back to your card. Wallet credit never expires, and you can spend it on any session, class, course or event. A refund we send after a dispute goes back to your card instead, and your bank can take 5 to 10 business days to show it.

The Pricing page shows what Healogy+ includes and what it costs. In the iPhone and Android apps, Apple or Google show you the price before you pay.

If you joined on the website, cancel on your membership page. If you joined in the iPhone app, cancel in the App Store. If you joined in the Android app, cancel in Google Play. You keep Healogy+ until the end of the period you have paid for.

We do not refund part of a billing period, unless the law requires it. If you are in the EU, the EEA or the UK, you can withdraw from a new membership within 14 days of joining and get a full refund: use Withdraw from contract here on your Subscription page, or email support@healogy.ai from the email address on your account. If you joined in the iPhone or Android app, Apple or Google handle refunds. Ask Apple at reportaproblem.apple.com, or Google through your Google Play order history.

Some cards open after you enter your email address. A compatibility card opens once the person you invited has added their birth details.

Open Sessions and choose Cancel or Reschedule on the session. The booking page shows what you would get back if you cancel.

If you cancel 24 hours or more before the start, you get a full refund. If you cancel 12 hours or more before the start, you get a 50 percent refund. If you cancel later than that, there is no refund, unless the practitioner did not come or we verify that a technical problem stopped the session. For either, open a support ticket. For a technical problem, open it within 72 hours. Refunds go to your Healogy.ai wallet. A class shows its own cancel-by time on the class page.

Open a support ticket with the session date and what happened, and we will review it.

Go to Privacy rights and choose the request you want to make. We may ask you to confirm that the email on file is yours before we act on it. A deletion request has a 30-day grace period; after that your account is erased. Some records are kept, such as payment records and records the law requires us to keep, like tax records.

Open Email preferences in the footer of any page, or use the link at the bottom of any email we send you.

Refresh the page, then sign out and sign in again. If it is still stuck, open a support ticket and tell us your device and browser.

Open a support ticket and include a screenshot or a link to the content.

Your earnings page shows how and when you are paid. A payout includes earnings that have cleared their holding period. The Practitioner Terms set out the details.

The matching earnings are reversed, in proportion to the refund. The Practitioner Terms set out how.

Yes. The first 5 practitioners we approve pay no platform fee on everything they sell in their first 3 months after approval, physical products included. Tips never carry a platform fee. Each one gets a written waiver by email with the exact dates. After those dates, the fee in the Practitioner Terms applies.